Privacy Policy
Last updated July 12, 2026Ivy Collaborative Healthcare and its affiliates ("we", "us", and "ours") are committed to protecting your information. The following statement discloses how we collect, use, and share the information we gather on our websites (the "Sites").
You can visit our Sites without telling us who you are or revealing any personal information about yourself. Sometimes we may seek information from you, such as name, email address, and/or home address. We will let you know before we collect such personal information from you.
By using our Sites, you consent to our collection, use, disclosure, transfer, and processing of personal data in accordance with this Privacy Statement.
Information We Collect From You
We collect personal information of website visitors when you visit our Sites or via online forms, for example, when you sign up to receive news alerts from us or complete a form to request more information or a consultation. We will notify you of such purposes at the time that we request to collect personal data from you.
We will also collect information about your use of our Sites as described in the section "Cookies and Advertisements" below.
On occasion you may choose to provide us with personal data about other people so that, for example, we can contact them with information about us. You must only share their personal data with us if you have obtained their consent and permission to do so.
What Do We Do With the Information We Collect?
The personal information we gather from your use of our Sites or provided by you may be used:
- To provide you with information about our products, services, news, and events.
- To invite you to take part in our surveys or become a member of a referral program.
- To gather demographic information about user trends, such as age, gender, and general income levels.
- To provide our practice with information on prospective patients.
- To analyze use of our services and products, develop new services and products, and customize our services.
- To set up and otherwise manage your member account in our Sites.
- To allow you to use, purchase, book, and/or download products and services.
Who Do We Share Your Personal Information With?
We partner with other businesses to assist us in our marketing, communications, and sales efforts, and may share information about you for these purposes where you have given us consent to do so or where permitted by law. These partners are contractually prohibited from using your information for any purpose other than providing services on behalf of Ivy Collaborative Healthcare.
In addition, any information we collect, including personal information, may be disclosed as part of any merger, acquisition, sale of company assets, or similar transaction, as well as in the event of insolvency, bankruptcy, or receivership in which personal information could be transferred to third parties as one of our business assets.
We may also disclose personal information about you if we believe that doing so is legally required or is necessary to protect our property or other legal rights.
Mobile Information / SMS Text Messaging
If you have opted in to receive text messages from us, please note the following:
Mobile numbers and SMS consent will not be shared or sold to third parties or affiliates for marketing or promotional purposes. Information may only be shared with service providers to deliver SMS messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may use your mobile phone number to send you appointment reminders, service updates, and promotional messages you have consented to receive. Your mobile information is collected solely for communication purposes related to your relationship with Ivy Collaborative Healthcare and will not be sold, leased, or shared with any third parties or affiliates for their own marketing use.
SMS Terms and Conditions
By opting in to SMS communications from Ivy Collaborative Healthcare, you agree to the following terms: Program Description: You may receive text messages including appointment reminders, service confirmations, and promotional offers (if you have opted in to marketing messages). Message Frequency: Message frequency varies based on your preferences and interactions with us. Message and Data Rates: Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan. Opt-Out Instructions: You may opt out of SMS messages at any time by replying STOP to any message. Help: For assistance, reply HELP to any message or contact us at (706) 364-3461 or FrontDesk@IvyCollaborative.com. Carrier Liability: Carriers are not liable for any delayed or undelivered messages. Consent: By providing your phone number and checking the SMS consent box, you consent to receive text messages from Ivy Collaborative Healthcare. Consent is not a condition of purchase. Privacy: Your privacy is important to us. Please review our full Privacy Policy above for details on how we collect, use, and protect your information.
Cookies and Advertisements
Some websites will use cookies to enable them to target their advertising or marketing messages.
Cookies may be set by the website you are visiting ('first party cookies') or they may be set by other websites who run content on the page you are viewing ('third party cookies').
Although acceptance of cookies is not required to visit our websites, we do use cookies.
Cookies are small text files stored on computer hard drives and are regularly used to analyze individual website activity. A cookie file may contain information that the website uses to respond to you as an individual and to tailor a website experience to your preferences. If you have provided your contact information as part of your website visit, we may utilize the cookie file to collect information about your specific website activity. This information will only be used for marketing purposes by Ivy Collaborative Healthcare and will not be sold or shared with any third party not contracted with Ivy Collaborative Healthcare.
Use of cookies enables our sites to determine the usefulness of information provided to our users and to analyze the effectiveness of our navigational structure in providing you that information.
If you prefer not to receive cookies on this website, you can set your browser to warn you before accepting cookies and to refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. If you have set your browser to not allow cookies, you will still be able to access the website; however, this may affect your full usability of this website.
Online Behavioral Advertising
Our websites may occasionally have advertising. A certain amount of this advertising is tailored to the individual user. We use cookies to determine what advertising might be most relevant to you based on the areas you look at on our sites and your IP address geo-location.
Advertisements
Ivy Collaborative Healthcare may partner with a third-party ad network to either display advertising on our websites or to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests.
We partner with a third party to provide and manage our opt-out mechanism. Please note this does not stop advertising from being served to you online. You will continue to receive generic ads, just not targeted ads.
Links to Other Sites
Our Sites may contain links to other websites merely as a convenience. Ivy Collaborative Healthcare is not responsible for the privacy practices or the content of such other websites, and inclusion of links does not mean we endorse the information or company. This means that if you connect to another site through our Sites, we are not responsible for and we cannot control what they do with your information.
Also, you may have the opportunity to share your information with other websites, such as social media sites. We may provide a convenient link to let you do this easily, but we are not responsible for and we cannot control their website or your posts/sharing. You are encouraged to review the privacy policies and information collection practices of these other websites and social media sites.
Marketing and Do Not Contact
We may send you information about us from time to time if you have given us your consent (where required).
Ivy Collaborative Healthcare provides you the opportunity to request to stop receiving electronic communications from us by withdrawing your consent. If you do not want to receive communications from us, please tell us when we collect your information. You may also use the convenient unsubscribe feature included with all emails or reply STOP to any text message.
Keep in mind, this withdrawal of consent does not apply to necessary communications, such as responding to an inquiry or confirming an appointment.
Social Media
If you are a user of Facebook, Instagram, or other social media platforms with public account settings, we will be able to pull your reviews of our practice from these public media platforms and post them on our Sites. This is so that we can share your opinions about our practice with the visitors of our Sites. Before being posted in our Sites, your comments will be reviewed by us.
By posting or otherwise making available any Content on a public social media platform about your experience, you represent and warrant that you are thirteen (13) years of age or older.
If a parent, guardian, or anyone else becomes aware of user-generated content shared from an individual under the age of thirteen (13), please call us at (706) 364-3461.
Security
Our Sites have security measures in place to try to protect against the destruction, loss, misuse, and alteration, unauthorized disclosure, or access of the information under our control. Our Sites transmit information (including any personal data) securely via HTTPS.
Your Rights
If you have rights concerning access, disclosure, amendment, or deletion (as determined by applicable law), you may contact us at the address or email listed below.
It is not our practice to sell or lease any personal information to other companies for their direct marketing.
Updates
We may update this statement from time to time. When we do, we will list the last updated date at the beginning of the statement. Notice of such update and/or modification will be provided on our Sites or to you directly if required by law. We encourage you to periodically review this statement to stay informed about how we collect, use, and share personal information.
HIPAA Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION.Our Legal Duties
Ivy Collaborative Healthcare is required by law to maintain the privacy and security of protected health information, provide this Notice, follow its terms, and notify affected individuals following a breach of unsecured protected health information.
Uses and Disclosures of Health Information
Protected health information may be used or disclosed for: Treatment — Providing, coordinating, or managing healthcare services. Payment — Billing, claims processing, and collection activities. Healthcare Operations — Quality improvement, training, compliance, auditing, and business management. Appointment Reminders and Communications — Contacting you regarding appointments, follow-ups, and care-related information. Legal and Public Health Requirements — Disclosures required by law, public health authorities, oversight agencies, or to prevent serious threats to health or safety. Business Associates — Sharing information with vendors that perform services involving protected health information under HIPAA-compliant agreements.
Uses Requiring Authorization
Uses or disclosures not described above will be made only with your written authorization. You may revoke authorization in writing except where action has already been taken.
Your HIPAA Rights
You have the right to:
- Access and obtain copies of your medical records
- Request corrections to your health information
- Request confidential communications
- Request restrictions on certain uses and disclosures
- Receive an accounting of certain disclosures
- Obtain a copy of this Notice at any time
- Appoint a personal representative to act on your behalf
- File a complaint without retaliation
Electronic Communications
Ivy Collaborative Healthcare uses electronic systems for communication and documentation. While safeguards are in place, electronic communication carries inherent risks. You may request alternative communication methods when reasonably available.
Changes to This Notice
This Notice may be updated. The revised Notice applies to all protected health information maintained and will be available upon request.
Privacy Officer
Questions, requests, or complaints may be directed to: Privacy Officer Ivy Collaborative Healthcare Email: FrontDesk@IvyCollaborative.com
Contact Us
If you have any questions about this privacy statement, the practices of our Sites, your information, or your rights regarding your information, please contact:
